Hi, I'm quite new to tablets myself but know it can be frustrating running into problems i.e the novo-elf company don't like my question, so didn't reply or post it on forum.
I just discovered how to get the elf ii into 'recovery mode' I think, and that could help.
1 switch off
2 press on and vol - (together) until it begins to start
3 If in recovery mode use vol- to navigate and vol+ to select
there should be some kind of safe mode.
Failing that there is a reset switch, my question to novo-elf was about an English
translation of the manual. My guess to use the reset switch (tiny hole next to mini usb) is to use blunt end of a pin and press for 3 seconds or so, WHEN tablet is switched on (and has decent battery level)
I hope 1 of these methods helps. Good luck
BTW I've only had mine a couple of weeks, I love it compared to what used to be around, there may be a lack of support tho.



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